Managed services: your solution keeps moving.
With the NAVAX Managed Service, you keep optimizing your software through a monthly service allowance. That way, you respond quickly to new processes, with predictable costs.
- Model
- MonthlyA mutually agreed service allowance
- Use
- AgreedDefined together and recorded in writing
- Consumption
- OngoingTracked transparently, with notice before it is exceeded
- Customer Service
- PREMIUMIncluded in the PREMIUM package, available as an add-on to ESSENTIAL
Your system is running. But is it getting better?
Do you recognize your company in one of these statements? Tap it, and next to it you see what the managed service does about it.
A month with your allowance.
Every month, an agreed service allowance is available for your solution. Tap the steps, and the bar shows how it fills up over the month.
Your allowance starts.
What it is used for was defined together with you at the start and recorded in writing, for example, one part for project management, one part for development and support.
Your topics get done.
We handle your requests from the allowance and book them against it. We track consumption continuously and keep you and the project team transparently up to date.
You hear about it in time.
If it becomes clear that the allowance won't be enough, we inform you before it is exceeded. If needed, it can be extended or supplemented with an additional allowance.
We keep planning together.
In regular check-ins, we discuss open topics and the services called off with you and plan the next steps with the project team.
- Planned availability of NAVAX experts
- Continuous improvement
- Better use of your system
- Reporting and analysis
- Monthly cost control
- Connection to the NAVAX Customer Service
Schematic view, without hours or quantities. We define the scope, split and check-in rhythm with you.
Frequently asked questions about managed services.
What companies most often want to know before starting a managed service.
What are managed services?
A managed service is a service that a provider delivers for you on an ongoing basis, as agreed in a contract. At NAVAX, it is software lifecycle management through a monthly service allowance: with a mutually agreed monthly flat fee, NAVAX protects your software for the long term and keeps optimizing it.
What can the allowance be used for?
What the allowance is used for and to what extent, we agree with you at the start and record it in writing, for example, one part for project management and one part for development and support.
How do we keep track of consumption?
NAVAX tracks the use of the allowance continuously and informs you and the project team transparently about consumption. In regular check-ins, we discuss open topics and the services called off with you.
What happens if the allowance isn't enough?
NAVAX informs you before the allowance is exceeded. If needed, an additional allowance can be agreed or the existing one extended.
When does the managed service start?
We set the start date together with you. The allowance always begins at the start of a month.
How long does the managed service run?
The managed service is concluded with a minimum term of 12 months. This allows NAVAX to reserve the agreed resources and capacities for your company in the long term.
What happens to hours that aren't used in a month?
The managed service allowance is planned and provided monthly. Unused hours are not carried over to the following month. That way, NAVAX can permanently reserve the agreed capacities for its customers.
How does the managed service relate to the NAVAX Customer Service?
The PREMIUM package of the NAVAX Customer Service includes a monthly managed service allowance. It can be added to ESSENTIAL as an optional service package, and a managed service is also possible without a Customer Service contract. Additional allowances can be agreed in each case.
What do managed services from NAVAX cost?
NAVAX sets the price for the allowance individually for each company. Price on request.
What belongs to operations.
Support in day-to-day operations, the further development of your system and the place where it runs.
